Refund & Return Policy

At Rosette House, we accept eligible returns and exchanges in accordance with the terms below. Please review this policy before placing your order.

30-Day Return Window

You may request a return or exchange within 30 days from the date your order is marked as delivered by the carrier.

Submitting a return request does not automatically mean that the return, exchange, or refund has been approved.

Once your return request has been approved and return instructions have been provided, the item must be shipped within 7 days. The return authorization may expire if the item is not shipped within this period.

Return requests submitted outside the 30-day return window may not be accepted, except where otherwise required by applicable law.

How to Start a Return

To request a return, please contact us at contact@rosettehouse.com and include:

• Your order number
• The item you wish to return
• The reason for the return
• Clear photos of the item and its current condition
• Confirmation that the item remains unworn, unwashed, unaltered, and undamaged

We may request additional information, photos, or videos where reasonably necessary to review the return request.

Once your request has been reviewed and approved, Rosette House will provide the authorized return address and return instructions.

Do not return an item to the sender address shown on the original package unless Rosette House specifically confirms that address. The sender address may belong to a carrier, processing facility, or fulfillment partner that is not authorized to receive returns.

Items returned without prior approval, sent to an unauthorized address, or shipped after the return authorization has expired may not be accepted or refunded.

Return Condition Requirements

To qualify for a return, the item must be:

• Unworn and unused, except for a reasonable indoor try-on
• Unwashed and unaltered
• Free from stains, makeup, deodorant marks, perfume, odors, pet hair, or other signs of use
• Returned with all original tags attached
• Returned with all original accessories and components
• Returned in the original packaging whenever possible
• In a condition suitable for resale

All returned items are inspected after they are received.

Where permitted by applicable law, Rosette House may reject a return or reduce the refund amount if the item shows signs of wear, washing, alteration, damage, missing tags, missing accessories, stains, odors, or excessive handling.

If a return is rejected after inspection, the customer may be responsible for the cost of having the item shipped back.

Return Shipping Costs

Customers are responsible for arranging and paying for return shipping when the return is related to:

• Change of mind
• The item not fitting as preferred
• Ordering the wrong size
• No longer needing the item
• Personal preference regarding color, fabric, appearance, style, or fit
• Failure to review the product details before ordering

Rosette House does not provide prepaid return labels for change-of-mind, fit-related, incorrect-size, or personal-preference returns.

Customers must use a trackable shipping service and retain the tracking number and shipping receipt until the return process has been completed.

Rosette House is not responsible for return packages that are lost, delayed, misdirected, sent to an unauthorized address, refused by an unauthorized facility, or shipped without valid tracking.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you believe that your item is damaged, defective, incorrect, or materially different from the product ordered, please contact us within 7 days of delivery at contact@rosettehouse.com and provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the issue
• A photo of the outer packaging
• A photo of the shipping label

Please retain the item, original tags, packaging, and shipping materials while the claim is being reviewed.

Reporting an issue does not automatically guarantee a refund. Rosette House will review the information provided and may request additional evidence before determining the appropriate resolution.

If the item is verified as damaged, defective, incorrect, or materially different from the product ordered, Rosette House will provide an appropriate remedy and cover reasonable return shipping where required.

Personal preferences regarding fit, fabric feel, color, appearance, or style do not automatically mean that an item is damaged, defective, or incorrect.

The 7-day reporting period helps us investigate issues promptly and does not limit any consumer right or remedy that cannot legally be waived.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review the recipient name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.

Address changes are not guaranteed after an order has been placed. Once an order has been processed, fulfilled, or transferred to the carrier, Rosette House may be unable to change or redirect the shipment.

Orders Delivered to the Address Provided at Checkout

If carrier tracking confirms that the package was delivered to the shipping address entered by the customer at checkout, Rosette House will consider the order fulfilled.

Rosette House is not responsible for failure to receive an order caused by:

• An incorrect or incomplete address entered by the customer
• A missing apartment or unit number
• An incorrect ZIP code
• An incorrect recipient name
• Delivery to a former or outdated address
• Failure to request an address correction before fulfillment
• Another person accepting the package at the address provided
• The customer no longer having access to the address provided

An order delivered to the address supplied at checkout is not eligible for a refund, replacement, or free reshipment solely because the customer provided an incorrect address or no longer has access to that address.

This does not apply if Rosette House or the carrier is verified to have delivered the package to an address different from the address correctly provided by the customer.

Packages Returned Due to Address Issues

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or unsuccessful delivery attempts, the customer may choose one of the following options where available:

1. Pay the applicable shipping and handling costs to have the order shipped again; or
2. Request a refund after the package has been returned to and received by the authorized facility.

Any approved refund may be reduced by the actual costs incurred in connection with the failed delivery and return, including:

• Original outbound shipping costs
• Return-to-sender fees
• Carrier handling or processing fees
• Additional shipping charges
• Any applicable deductions described in the Refund Amount and Deductions section

A refund cannot be issued while the package remains in transit or before it has been returned to and received by the authorized facility.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been processed, fulfilled, or handed over to the carrier, cancellation is no longer guaranteed and an immediate refund cannot be issued.

If you no longer wish to keep an order after it has been shipped, you must wait for delivery and request a return in accordance with this policy.

Refusing delivery does not constitute an approved cancellation and does not guarantee a full refund.

Refund Process

A refund is not issued when a return request is first submitted or approved.

A refund can only be considered after:

1. The return has been authorized by Rosette House;
2. The item has been delivered to the authorized return facility
3. The item has been inspected and confirmed to meet the return requirements.

Once the returned item has been received and inspected, Rosette House will notify the customer whether the refund has been approved, partially approved, or rejected.

If approved, the refund will be issued to the original payment method within 7 days.

The customer’s bank, credit card issuer, or payment provider may require additional time to post the refund.

Rosette House cannot issue a refund based solely on:

• A return request
• A return label being created
• A shipping receipt
• A return package that remains in transit
• A package sent to an unauthorized address
• A return that has not been received and inspected

Refund Amount and Deductions

For approved returns involving change of mind, fit preference, incorrect size selection, no longer needing the item, or another non-defective reason, a restocking and handling deduction equal to 25% of the item price paid will apply.

This deduction covers return administration, inspection, handling, repackaging, and reduced resale value.

The deduction does not apply where Rosette House verifies that the item was damaged, defective, incorrect, or materially different from the product ordered.

The refunded amount may also be reduced by the following costs, where applicable and permitted by law:

• Return shipping costs
• Original express or upgraded shipping charges
• Return-to-sender fees
• Carrier handling or processing fees
• Costs caused by an incorrect or incomplete shipping address
• Reductions for missing tags, missing accessories, damage, wear, or loss of value

Original shipping fees, if separately charged, are non-refundable except where otherwise required by applicable law.

Shipping protection, optional delivery services, and expedited shipping charges are non-refundable after the services have been performed.

All deductions will be applied only where permitted by applicable law.

Exchanges

We accept exchange requests within 30 days from the date the order is marked as delivered for eligible items.

To request an exchange, please contact contact@rosettehouse.com and include:

• Your order number
• The item being returned
• The requested replacement size or item

Exchanges are subject to product availability and the same condition requirements described in this policy.

Customers are responsible for return shipping and any shipping costs associated with sending the replacement item, unless Rosette House verifies that the original item was damaged, defective, or incorrect.

The replacement item will not be shipped until the original item has been received and inspected.

If the requested replacement is unavailable, the return may be processed as a refund in accordance with this policy, including any applicable deductions.

Non-Returnable Items

The following items may not be eligible for return, exchange, or refund:

• Items that have been worn, washed, altered, stained, damaged, or used after delivery
• Items returned without the original tags attached
• Items returned outside the applicable return window
• Items sent to an unauthorized return address
• Items returned without prior approval from Rosette House
• Items shipped after the return authorization has expired
• Items that do not meet the return condition requirements described in this policy

These restrictions do not apply where Rosette House verifies that the item was damaged, defective, incorrect, or materially different from the product ordered and applicable law requires a remedy.

Refused and Unclaimed Packages

Refusing delivery, failing to collect a package, or allowing a package to be returned due to an address issue does not automatically qualify the order for a full refund.

Any refund considered after the package has been returned and inspected may be reduced by:

• Original shipping costs incurred by Rosette House
• Return shipping costs
• Carrier fees
• Return-to-sender fees
• Handling and processing costs
• Any applicable deduction described in the Refund Amount and Deductions section

Contact Us

For return, exchange, or refund questions, please contact:

Email: contact@rosettehouse.com

Please include your order number in all correspondence.

We aim to respond to inquiries within 1–2 business days.

Applicable Consumer Rights

This policy describes Rosette House’s standard return and refund procedures for orders shipped within the United States.

Nothing in this policy excludes, restricts, or limits any consumer right or remedy that cannot legally be waived under applicable federal or state law.