Refund & Return Policy

At Rosette House, we want you to love your purchase. If you're not completely satisfied, we're here to make the return process simple and hassle-free.

30-Day Easy Returns

We offer a 30-day return policy on all eligible items. The 30-day period begins from the date your order is delivered.

To be eligible for a return, items must:

Be unworn, unused, and in their original condition
Have all original tags attached
Be returned in their original packaging

How to Start a Return

To initiate a return, please contact us at:

contact@rosettehouse.com

Please include your order number and reason for the return. Our support team will provide return instructions and assist you throughout the process.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Exchanges

If you would like to exchange an item for a different size or color, please contact us within 30 days of delivery. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide photos of the issue. We will work quickly to resolve the problem at no additional cost.